Frequently asked questions
What is Ziara Coffee?
Ziara Coffee is a premium African coffee brand rooted in Kenyan heritage. We carefully select exceptional coffee and roast it in small batches to deliver a fresh, rich, and memorable experience—from the African soil to your cup.
What does “Ziara” mean?
“Ziara” means “journey.” Our name represents the journey of coffee from the farm, through harvesting and roasting, until it reaches your cup. It also celebrates the farmers, communities, and traditions behind every bean.
Where does your coffee come from?
Our story and signature collection are rooted in Kenya, where coffee grows in fertile volcanic soils at high elevations. We may also feature carefully selected coffees from other distinguished African origins, which will always be clearly identified on the product page.
Is Ziara Coffee 100% Arabica?
Yes. Our roasted coffee collection is made using carefully selected 100% Arabica coffee beans.
What makes Kenyan coffee special?
Kenyan coffee is celebrated for its vibrant aroma, rich body, balanced acidity, and distinctive fruit, cocoa, and chocolate notes. The exact flavor profile varies according to the region, variety, processing method, and roast.
What do AA and Peaberry mean?
AA is a Kenyan coffee grading classification generally used for larger beans. Peaberry, also known as PB, is a naturally occurring round bean that develops when one seed forms inside the coffee cherry instead of the usual two.
Do you offer whole-bean and ground coffee?
Yes. Selected coffees are available as whole beans or ground coffee. Grind options may vary by product, and our ground coffee is prepared when your order is processed to help preserve freshness.
Which grind should I choose?
Choose fine grind for espresso, medium grind for drip machines and pour-over, and coarse grind for French press or cold brew. Whole bean is recommended if you have a grinder and want maximum freshness.
What roast profiles do you offer?
Our roast options vary by coffee. Our medium roasts are generally smooth and balanced, with cocoa notes, while our darker roasts offer a bolder body and a deeper dark-chocolate finish. Please check each product description for its specific roast and tasting profile.
Are the tasting notes added flavors?
No. Unless a product is specifically described as flavored, tasting notes such as fruit, cocoa, caramel, or chocolate occur naturally through the coffee’s origin, variety, processing, and roasting.
How fresh is your coffee?
We roast in small batches to protect the coffee’s freshness, aroma, and flavor. Every bag is carefully sealed so you can enjoy the coffee at its best.
How should I store my coffee?
Keep your coffee sealed in a cool, dry place away from heat, moisture, air, and direct sunlight. For the best flavor, grind whole beans immediately before brewing.
What size are your coffee bags?
Our standard retail coffee bags contain 12 ounces. Any different sizes will be clearly indicated on the individual product page.
Do you ship throughout the United States?
Yes. Ziara Coffee delivers to customers across the United States. Available shipping options, charges, and estimated delivery times are displayed during checkout.
Is shipping included in the coffee price?
Shipping is calculated separately unless a promotion or product offer specifically states that shipping is included.
What should I do if my order arrives damaged or incorrect?
Please contact us as soon as possible with your order number and clear photographs of the package and product. We will review the issue and work with you to make it right.
How does Subscribe & Save work?
Subscribe & Save allows you to receive your selected coffee automatically every four weeks. You can manage, pause, or cancel your subscription through your account in accordance with the subscription terms displayed at checkout.
Do you offer wholesale coffee?
Yes. Wholesale purchasing is available to approved businesses, including cafés, restaurants, hotels, offices, and retailers. Our standard wholesale minimum is 24 bags, equivalent to two cases. Contact us to request a wholesale account.
How can I contact Ziara Coffee?
For questions about products, orders, subscriptions, or wholesale opportunities, email us atnicholas@ziaracoffee.com. We will be happy to assist you.