Return & Refund Policy
Coffee Return & Refund PolicyEffective September 4, 2026
This policy applies to retail purchases made directly throughziaracoffee.com, operated by Urban Hortipro LLC under the Ziara Coffee brand. Purchases made through retailers or other third parties must be handled according to that seller’s return policy.
All Coffee Sales Are Final Because roasted and ground coffee is a consumable food product, all coffee sales are final. For food-safety and quality-control reasons, we do not accept physical returns of coffee, whether opened or unopened, except when expressly authorized by Ziara Coffee.Unauthorized returns will not be accepted and will not automatically qualify for a refund.
The remedies expressly described below are the only exceptions to this policy, except where applicable law requires otherwise.Damaged, Incorrect or Defective OrdersCustomers must inspect their orders promptly after delivery.
Claims involving damaged packaging, a broken seal, an incorrect product, missing products, or a suspected quality defect must be submitted within 7 calendar days of the carrier-recorded delivery
date.Emailnicholas@ziaracoffee.comand provide:* The order number* The purchaser’s name and email address* A clear description of the issue* Photographs of the product, label, lot or batch information, shipping container and damage, where applicable The coffee and all original packaging must be retained until the claim has been resolved. Ziara Coffee may request additional information or require the product to be returned using instructions provided by us.
Once eligibility has been verified, Ziara Coffee may, at its discretion, provide a replacement, store credit, or refund of the amount paid for the affected product.
Any remedy required by applicable law will be honored.Natural differences in aroma, acidity, color, bean appearance and flavor may occur between coffee harvests and roast batches.
Such natural variations are not product defects.ExclusionsRefunds, replacements and credits will not ordinarily be provided for:
*Personal preferences concerning taste, aroma, acidity, roast level, body or strength* Choosing the wrong coffee, roast, grind, size or quantity
*Coffee that has been opened or substantially consumed without a verified defect
* Improper brewing, grinding, handling or storage after delivery
* Orders submitted with an incorrect or incomplete shipping address
* Failure to collect or receive a package
* Minor packaging variations that do not affect product safety or quality
* Natural variations between coffee crops or roast batches
* Carrier delays, weather disruptions or circumstances beyond Ziara Coffee’s reasonable control
* Claims submitted after the applicable deadline
* Failure to provide requested evidence or retain the product and packaging
* Gift cards, except where required by law
* Products clearly marked as final sale
* Suspected fraudulent, duplicate or abusive claimsOrder Changes and CancellationsCustomers should review their coffee, roast, grind, quantity, subscription and shipping information carefully before completing checkout.
Cancellation or modification requests must be submitted immediately. A request is not approved until Ziara Coffee confirms it in writing.Orders cannot be changed or cancelled after roasting, grinding, packing or fulfillment has begun.
Ground coffee is prepared according to the customer’s selected grind and cannot be changed once processing begins.
Shipping and Delivery ClaimsCarrier delivery dates are estimates and are not guaranteed.
A package shown by the carrier as delivered does not automatically qualify for a refund or replacement.
Customers should first check the delivery location, household members, neighbors and the carrier.
Missing-delivery claims must be reported to Ziara Coffee within 3 calendar days of the recorded delivery date. A carrier investigation may be required before a remedy is considered
.Ziara Coffee is not responsible for theft or loss occurring after confirmed delivery to the address provided at checkout, except where required by law.
If a package is returned because the customer supplied an incorrect address, refused delivery or failed to collect it, the customer will be responsible for any additional shipping charge.
The original shipping charge is nonrefundable, and a product refund is not guaranteed because returned coffee cannot be resold.
If a shipment is confirmed lost before delivery, Ziara Coffee will provide an appropriate replacement or refund.
Delayed or Unshipped OrdersIf Ziara Coffee cannot ship within the promised timeframe, the customer will be notified and may agree to the delay or cancel the unshipped order for a full refund as required by applicable law.
Refunds for cancelled, unshipped orders will be returned to the original payment method and will include any applicable shipping charges paid for the unshipped order.Subscription OrdersSubscription changes, pauses and cancellations must be completed before the next renewal charge and before fulfillment begins.
Cancelling a subscription does not automatically cancel or refund a subscription order that has already been charged or entered fulfillment.
Processed subscription orders remain subject to this policy.Nothing in this section limits any cancellation or refund right provided by applicable law.Wholesale and Bulk OrdersWholesale, bulk, custom, private-label and event orders are governed by the applicable quotation, invoice, purchase agreement or wholesale terms.Unless otherwise agreed in writing, shortages, visible damage or incorrect wholesale products must be reported within 48 hours of delivery with supporting photographs and documentation.
Refund Processing Approved refunds will be initiated to the original payment method. Refunds cannot be redirected to another person, card or account.Ziara Coffee will generally initiate an approved refund within 7 business days.
Financial institutions may require additional processing time before the funds appear in the customer’s account.
Original shipping charges, expedited shipping charges, taxes, duties and other fees are nonrefundable unless the order was not shipped, the error was caused by Ziara Coffee, or applicable law requires otherwise.
Prevention of Abuse Ziara Coffee reserves the right to refuse discretionary refunds, credits or replacements when a claim appears fraudulent, altered, duplicative, excessive or abusive. We may also restrict future purchases associated with repeated policy misuse.
This provision does not limit rights that cannot legally be waived.Policy ChangesZiara Coffee may revise this policy prospectively. The policy in effect when the customer places the order will govern that purchase unless applicable law requires otherwise.For assistance, contact nicholas@ziaracoffee.com.ReplyForwardAdd reactionShare in chatNew